Frequently Asked Questions.

Visit our Book a Ride page, fill in your pickup and drop-off locations, select your travel date and number of seats, then submit. Our team will confirm your booking within 30 minutes.

Yes. You can charter a full 18-seat minibus for group travel, corporate transfers, or events. Select "Full Bus Charter" when booking or call us directly for a group quote.

Cancellations made 24+ hours before departure are fully refunded. Rescheduling is free up to 12 hours before pickup. Contact us via WhatsApp or phone for the fastest response.

Each passenger is allowed up to 2 standard bags at no extra charge. Oversized or additional items must be declared at booking so we can make arrangements.

Yes. All Awanase passenger minibuses are fully air-conditioned with dual A/C systems and padded reclining seats for long-distance comfort.

Upon quote acceptance, we can mobilise trucks to your site within 24 hours. For urgent requests, same-day deployment may be possible depending on location — call us directly.

Our articulated dump trucks handle sand, gravel, laterite, crushed stone, coal, minerals, and construction debris. Contact us for other bulk materials not listed.

Yes. All dump trucks come with certified, site-safety trained operators. You do not need to provide your own driver.

We offer fixed daily rates or per-tonne rates depending on your project type and duration. Fuel, operators, and maintenance are all included. No hidden charges.

Visit our Track Shipment page and enter your booking reference number. You'll get live GPS updates on your cargo's current location.

All Awanase shipments are insured. Lodge a complaint on our Contact Us page and select "Damaged or Lost Goods". Our claims team will contact you within 24 hours.

Intercity freight deliveries typically take 1–3 business days depending on the route. Express same-day options are available within Lagos, Abuja, and Port Harcourt.

Yes. Cold-chain logistics are available for perishables, pharmaceuticals, and temperature-sensitive cargo. Select "Refrigerated Load" when booking freight or call our freight desk.

You receive a full waybill, delivery confirmation receipt, and GPS milestone report on every shipment. These can be used for audit, reconciliation, or customs purposes.

We accept bank transfer, card payment, and cash on pickup. Payment instructions are sent with your booking confirmation. Corporate clients can request monthly invoicing.

Yes. Corporate accounts get priority booking, monthly invoicing, dedicated account management, and volume discounts. Contact us at hello@awanasetransport.com to set up.

Refunds for eligible cancellations are processed within 3–5 business days to your original payment method. Contact our support team with your booking reference to initiate.